AK GM Privacy Policy — Your Data, Your Rights, Our Responsibilities

1. Who We Are

AK GM operates the online gaming and sports betting platform available at akgm.pro. This Privacy Policy applies to all services offered through that website and through the AK GM mobile application available for download at /download.

AK GM is the data controller for the personal information collected through its platform. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how your data is handled, you can reach our support team at any time — contact details are in Section 13 of this policy.

This policy is written in plain English aimed at our Pakistan player base and is designed to be read and understood without a legal background. If anything is unclear, please get in touch and we will explain it to you directly.

2. Data We Collect

We collect personal data in three main ways: information you give us directly, information generated by your use of the platform, and limited information from third-party service providers we work with.

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless you choose to disclose such information voluntarily in support communications — in which case it is used only to assist you and is not retained beyond that purpose.

3. How We Use Your Data

Every piece of data we collect has a specific purpose. Here is a straightforward breakdown of what we use your data for:

• Account Management: To create and maintain your player account, verify your identity, and keep your account details accurate and up to date.
• Payment Processing: To process PKR deposits via JazzCash, Easypaisa, Raast, bank transfer, cards, and other supported mobile wallets, and to process withdrawal requests to your registered payment method.
• Platform Security & Fraud Prevention: To detect and prevent unauthorised access, duplicate account creation, bonus abuse, money laundering, and other fraudulent activity. Your gaming and payment patterns may be monitored by automated systems for this purpose.
• Customer Support: To respond to your queries, resolve disputes, and process account-related requests such as self-exclusion, deposit limit changes, and account closure.
• Responsible Gaming: To monitor gaming patterns and, where appropriate, reach out if activity suggests problematic gaming behaviour. This is done to protect you, not to restrict legitimate play.
• Legal Compliance: To meet our obligations under applicable laws, including responding to lawful requests from authorities.
• Marketing (with consent only): To send you updates about new games, Cricket and PSL betting promotions, bonuses, and platform features — but only if you have opted in to receive such communications. You can opt out at any time.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the platform experience, fix issues, and develop new features.

4. Legal Basis for Processing

We process your personal data on the following legal grounds, depending on the purpose:

• Contractual Necessity: Processing your registration data, managing your account, and handling your PKR transactions are all necessary to perform the contract between you and AK GM (i.e., the Terms and Conditions you agreed to when registering).
• Legal Obligation: We are required by applicable law to retain certain financial records and to cooperate with lawful requests from relevant authorities. Processing for this purpose is non-optional.
• Legitimate Interests: We process technical and gaming activity data to protect the security of the platform, prevent fraud, and improve our services. These are legitimate interests that do not override your privacy rights.
• Consent: For marketing communications only. We will only send you promotional messages if you have given clear, voluntary consent at registration or through your account settings. Withdrawal of consent is simple and does not affect your use of the platform.

5. Payments & Financial Data

AK GM supports multiple PKR payment methods for Pakistan players, including JazzCash, Easypaisa, Raast, direct bank transfers, debit and credit cards, and other supported mobile wallets. The way we handle financial data for each of these is consistent:

• Payment transactions are processed by our certified payment processing partners. Raw card numbers and full wallet credentials are handled by those processors, not stored on AK GM's own servers.
• AK GM retains a record of each transaction — the amount in PKR, the date and time, the payment method type, and a reference number — for account records, dispute resolution, and fraud prevention purposes.
• Transaction history is visible in your account dashboard at any time. If you believe there is an error in your transaction record, contact support with the relevant details.
• For withdrawal requests, we may need to verify that the receiving payment account belongs to you. This is a standard anti-fraud measure and applies to all withdrawal methods.

6. Cookies & Tracking

AK GM uses cookies and similar tracking technologies on the website and in the mobile app. Here is what they are used for:

• Essential Cookies: These are necessary for the platform to function. They keep you logged in during your session, remember your language preferences, and ensure the platform operates correctly. These cannot be disabled without affecting how the platform works.
• Analytics Cookies: We use anonymised analytics data to understand how players navigate the platform — which pages are visited, how long sessions last, and where issues occur. This helps us improve the experience. No personally identifiable information is included in analytics data.
• Security Cookies: Used to detect and prevent fraudulent activity, bot access, and multiple account creation from the same device.
• Preference Cookies: Used to remember your platform settings between sessions, such as game display preferences.

You can control cookie settings through your browser settings. Disabling essential cookies will affect your ability to use the platform. Disabling analytics or preference cookies will not affect core functionality but may reduce the quality of your experience.

7. Sharing Your Data

AK GM does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:

• Payment Processors: We share the minimum necessary information with our payment partners to process your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, and other supported methods. These partners are bound by strict data protection agreements.
• Identity Verification Providers: If you are required to complete identity verification, your identification documents may be processed by a third-party verification service. These providers process data only for verification purposes and are contractually prohibited from using it for any other purpose.
• Legal Authorities: We will share personal data with law enforcement, financial regulators, or other government bodies if required to do so by a valid legal request, court order, or to protect against fraud and illegal activity. We will not disclose more than is legally required.
• Platform Service Providers: We use third-party providers for services such as cloud hosting, customer support tools, and security monitoring. All such providers are required to maintain the same standard of data protection as AK GM and are not permitted to use your data for their own purposes.

No data is shared with third parties for advertising, profiling, or commercial purposes. AK GM does not have data-sharing arrangements with other gaming platforms, social media companies, or marketing networks.

8. Data Retention

We keep your personal data only for as long as it is needed for the purpose it was collected, or as long as we are legally required to retain it. Here is a general guide to our retention periods:

• Active Account Data: Retained for the full duration of your account being open and active on the platform.
• Transaction Records: Financial transaction records in PKR are retained for a minimum of five years from the date of the transaction for legal and audit purposes.
• Identity Verification Documents: Retained for as long as your account is active, plus a period of up to five years after account closure to meet anti-money laundering obligations.
• Support Communications: Retained for up to two years from the date of the communication, or longer if the matter is subject to an ongoing dispute or investigation.
• Analytics Data: Anonymised and aggregated — retained indefinitely for platform improvement purposes. This data cannot be traced back to an individual.
• Closed Accounts: When an account is closed at your request with no outstanding issues, personal data is deleted or fully anonymised within 90 days, subject to the retention requirements above.

9. Your Rights

As a player on AK GM, you have the following rights in relation to your personal data. To exercise any of them, contact our support team and we will respond promptly:

10. Children's Privacy

AK GM is strictly an adult platform. Our services are intended for individuals aged 18 years and above only. We do not knowingly collect personal data from anyone under the age of 18.

During registration, users are required to confirm they are 18 or older and to provide a date of birth. We use this information as part of our age verification process. Where we have reason to believe an account belongs to someone under 18, the account will be suspended immediately, all data associated with it reviewed, and the account closed. Any balance in such an account will be handled in accordance with our Terms and Conditions.

If you are a parent or guardian and believe a minor has registered on AK GM, please contact our support team immediately so we can take appropriate action. We treat such reports as urgent and act on them without delay.

11. Security Measures

Protecting your data is something we invest in continuously. The security measures in place at AK GM include:

• TLS Encryption: All data transmitted between your device and the AK GM platform is protected by TLS (Transport Layer Security) encryption, which is the industry standard for secure web communications.
• Encrypted Storage: Sensitive data stored on our servers — including personal details and payment records — is encrypted at rest.
• Access Controls: Access to personal data is restricted to AK GM staff who need it to perform their job functions. Access is controlled, logged, and regularly reviewed.
• Fraud Detection Systems: We use automated systems to monitor for unusual login activity, multiple account creation, and suspicious payment patterns. These systems help protect your account from unauthorised use.
• Regular Security Reviews: Our technical infrastructure is reviewed and tested regularly to identify and address potential vulnerabilities.

While we take every reasonable measure to protect your data, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, we will notify you as quickly as practicable and take immediate steps to contain and address the breach.

12. Changes to This Policy

AK GM may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When we make significant changes, we will notify registered players via an in-platform notification or a message to your registered contact details.

The "Last Updated" date at the top of this page always shows when the most recent revision was made. We encourage you to check this page occasionally. Continued use of the AK GM platform after a policy update is posted constitutes your acknowledgement of the updated policy.

Minor changes — such as clarifications to existing practices, corrections to wording, or formatting updates — may be made without specific notification beyond the updated date on this page.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information is being handled, please get in touch with our support team.

Our customer support team is available 24 hours a day, 7 days a week — including during PSL season and Pakistan public holidays. You can reach us through the live support chat inside your account dashboard, which is the fastest way to get a response.

For formal data rights requests — such as requesting a copy of your data, asking for deletion, or raising a data protection concern — please send your request through support chat or by emailing us at the address shown in the footer below, and mark it clearly as a "Data Rights Request" so it is routed to the right team.

We aim to respond to all data rights requests within 10 business days. For straightforward requests, the response is usually much quicker.